Daikin Air Source Heat Pump UK

Today I went to my Client's Home to carry out a follow up visit and to replace the panel with the new one. It was a pleasure to listen to the feedback about the performance of the new system and that my Client is now on a cheaper Heat Pump electricity tariff. Naturally I went straight to the Energy Data Menu for the Consumed and Generated figures to see performance. Since Installation a SCOP of 3.50 is already impressive considering it has mainly been used for Domestic Hot Water and not so much Heating due to the warm weather. Being One Zone of Radiators and controlled by the Madoka I personally feel that the energy performance figures will improve furthermore once the Heating is in use more frequently through the colder months. Currently the Weather Compensation for Heating is 50 Degrees when - 4 Degrees Outdoors and 35 Degrees when 15 Outdoors. The Hot Water Set Point is 50 Degrees.

I wanted to do a short post on this particular Installation because of the Customer Service support and Aftersales which is highly valuable in my opinion. I feel it is important to highlight the levels of support a Client has when opting for Daikin. Firstly the Installer and Client relationship is the initial level of support for not just the project but for aftersales too. The regional Daikin Sustainable Home Centre plays a major role for support not just for the Installer but for Customers also. Most SHCs have a Daikin Showroom where Customers can visit the Centre and speak with a Representative and also view the Range of Daikin Eco-friendly units on offer. Our Shropshire SHC Representative is very proactive and will quite often visit site and engage with the Installer and the Client, great levels of support.

The Sustainable Home Centre is the Supplier for the Installer also so logistics are efficiently coordinated with Daikin UK, the Installer and the Client. The levels of Customer Service the SHC provides in my opinion is absolutely fantastic and carried out with great Professionalism.

In addition to the SHCs we have our Regional Daikin Executive whom not only coordinates daily with SHCs and Installers but also is plays a proactive roll with projects in their Regions.

When it comes to levels of support and aftersales Daikin really do set the bar high in my opinion and this installation is a prime example of ensuring Customers are Happy.

The new equipment within the Garage was installed as compact as we could as the Client would be putting other Utility goods on the same wall so the Daikin 20L Volumiser was mounted horizontally to ensure sufficient space for the Utility goods. The controller panel on the Tank houses a WLAN SD Card which enables the system to be paired with WIFI and also so that the Client can use the Daikin Onecta App to control the system. Behind the control panel is the Hydrobox area within the Integrated Tank. This is where the Magnetic Filter is for future maintenance. The indoor pipes within the Garage have been insulated with Primary Pro 19mm wall as have the external pipes to the outdoor unit. For Power Supplies, the Consumer Unit is also in the Garage but as there were not enough spares on the buzz bar we added a new Mini Consumer Unit to accommodate our 2 new Fuses which supply power for the outdoor unit and power for the Back Up Heater within the Integrated Tank.

In the Hallway in the Main House the Madoka is mounted to the Wall and controls the room temperature.

The outdoor unit has the Condensation Drainage Elbow piped directly into the grid behind the unit. Prior to the installation our Client had levelled the flagstones on which the new unit would sit to ensure a solid base. All in all the installation has been kept as minimalistic and simplified as possible. Being internet connected it can be controlled from our Client's smartphone.

This system has a Daikin 5 Year full parts and labour warranty, MCS Certificate with Insurance Backed Guarantee, Building Compliance Certificate and the Client has also received the £7,500.00 Boiler Upgrade Scheme BUS Grant. Really looking forward to the first service to see the SCOP Performance figures. In the meantime we thank our Client for their valued custom and look forward to seeing them next year.